This lack of accountability generally happens when a company is growing very fast or when a company has become stuck in its ways or is stagnant. These conditions can lead to dire financial situations unless someone (management) steps forward and makes people accountable for their specific job responsibilities.
With employee evaluations based on measureable, objective criteria, you can bring accountability under control. The first item to address on the evaluation: Is the company’s primary expectation of the employee clearly defined in writing? Have both parties agreed to this expectation both verbally and in writing? The second item to address is identifying short term goals — that when accomplished show that the employee is on his or her way to meeting the primary expectation.
When the two above mentioned items are in place and have been assigned measurable criteria, this lets the employee know at any give time how he or she is performing. Consequently a culture of accountability is created!