Typical business owners wake up at 2:00 a.m. — feeling they just can’t accurately measure the pulse of their business. What a hopeless feeling! What generally happens is they fall back to sleep only to wake up at 5:00 a.m. grab coffee and head on into the office… — to do what? More likely than not, — put out fires!
So, why have an evaluation system? With a correctly set up system, you align the company goals with the employee work requirements, which can be measured: daily, weekly, and monthly. Measurements cut through the murky subjective communication between a manager and his/her direct reports. With a measurement system in place, corrections can be made quickly (and with agreed-upon language) between supervisor and subordinate so that there is no ambiguity.
We all know the old business maxim, “Anything that is measured and watched is improved,” so let’s do it. If you have the “right people” working in the “right way,” they’ll want measurements! The right people want clarity, they want their results measured, and they appreciate knowing daily, weekly, and monthly how they are doing toward achieving the company goals. Let’s give these people what they want.
When Rudolph Giuliani became mayor of New York City, in his book Leadership he says one of the first things he did was let everyone reporting to him know they were: “accountable, all of the time”. If the mayor of the largest city in the United States can hold all his people accountable, shouldn’t you as a business owner do the same? Just maybe tonight you won’t wake up at 2:00 worrying about the future of your business.